Frequently Asked Questions
What happens if I send more events than my plan allows?
Nothing is lost – your account will be converted into a paid account or upgrade to the next account that will accommodate your usage.
What are events?
Events are actions that are performed by your customers. An example of an event would be when your customer adds an item to their shopping cart or maybe clicks on a banner. Each event could have any number of attributes which are additional metadata tied to an event. These attributes could hold vital information such as the name of the banner that was clicked on or maybe the SKU of the product that the customer added to his/her shopping cart.
What are event attributes?
Event attributes describe the event, look at them as additional specifications for that event, each event can have an unlimited number of attributes.
Can I add multiple users?
Yes, FoxMetrics support multiple users and there is no limit on the number of users that you can add to your account.
How many applications can I add?
We don’t have any limitations on the number of applications you can add within your account, you only get charge by usage.
What are requests or server calls?
Requests are the units that we use to measure your usage. They are equivalent to the number of events that we receive for your account and are used to calculate your billing. A request is deducted from your account every time you send us an event such as a click event.
What are my payment options?
At this time of writing we support all major credit cards. If you would like to pay via a different method, contact us and we will work with you.
What happens to my site when you experience downtime?
Since our scripts are asynchronous, nothing! Your website and applications should continue to function as normal.